Resume

Neal Taylor

Centene | March 2025 - Present

Alef | October 2022 - March 2025

Configuring and maintaining an enterprise Rundeck automation server, developing custom Python and Bash scripts to streamline operational workflows
Designing and configuring a platform-wide monitoring solution using Zabbix that leverages Rundeck scripts to resolve issues immediately after being identified
Engineering customer-facing data visualization dashboards using Grafana and Prometheus, enabling real-time performance monitoring
Developing and implementing Ansible playbooks to automate site deployment processes, reducing deployment time by 75% and streamlining operational workflows
Creating Python programs to solve operational issues, including report generation tools and monitoring solutions
Orchestrating cloud infrastructure deployment using Kubernetes and Terragrunt on AWS EC2 instances, ensuring scalable and maintainable architecture
Contributing to incident response activities, ensuring quick issue resolution and minimal impact to customer operations
Implementing and executing comprehensive API testing strategies within CI/CD pipelines, ensuring quality and reliability

London Stock Exchange Group (Refinitiv) | September 2019 - October 2022

Resolved complex client technical issues across multiple enterprise real-time market data systems ensuring minimal service disruption
Established and maintained lab environments for team-wide testing and troubleshooting, improving issue resolution efficiency
Enhanced and supported Rundeck automation server, resulting in a 47% reduction in mean time to resolve (MTTR) and enhanced customer experience
Developed and maintained comprehensive technical documentation, ensuring knowledge transfer and operational continuity
Designed and delivered support training programs for First Level Engineers, improving team capability and reducing escalations

Programming:
Python, JavaScript, Bash scripting

Tools:
Grafana, Kibana, GitLab, Zabbix, Ansible, Rundeck

Operating Systems:
RHEL, Debian, Windows

Other:
Troubleshooting, Documentation, Maintaining home networking lab utilizing Proxmox virtualization, Juniper routing, and k3s

B.S. in Network Engineering and Security | July 2019
DePaul University at Chicago, IL